FAQ

Keithston specializes in premium footwear collections including:

• Court Sneakers – perfect for athletic activities and casual wear
• Lifestyle Runners – combining comfort with contemporary style
• Heritage Line – timeless classics with modern craftsmanship
• Essentials Line – versatile everyday footwear

Yes! We provide a complete lifestyle experience with:

• Apparel & Accessories to complement your footwear
• Bundles for coordinated styling
• Gift Cards & Accessories for the perfect present
• Specialized products in our Cleanse, Moisturise, Protect, and Treatment lines

Our footwear combines superior craftsmanship with modern design, using quality materials that ensure both style and comfort. Each collection is carefully curated for the style-conscious customer who values both aesthetics and functionality.

All orders are processed within 1-2 business days from our Louisville, Kentucky headquarters. You’ll receive confirmation once your order ships.

We offer two convenient shipping methods:

We offer global delivery service to most countries worldwide. However, we currently cannot ship to select remote areas and certain Asian regions. During checkout, our system will automatically verify if we can deliver to your location.

For Standard Shipping orders, we provide full tracking information from dispatch to delivery. You’ll receive tracking details via email once your order ships. Free Shipping orders may have limited tracking capabilities depending on your location.

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

Sales tax is applied based on your shipping destination and local regulations. The final amount will be displayed during checkout before you complete your purchase.

We stand behind every pair of shoes we deliver. If your order doesn’t meet your expectations, you have 15 days from receipt to initiate a return. This gives you plenty of time to ensure your premium footwear fits both your style and comfort needs.

Please contact our customer support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

Returned items must be in original condition, unworn, and with all original packaging and tags attached. We cannot accept returns on gift cards or final sale items.

Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

International customers are responsible for any customs fees, import duties, or taxes that may be applied by their country’s customs authority. These charges are separate from your order total and are not included in our shipping fees.

If you’re unable to select your country during checkout, it means we currently cannot ship to your location due to logistical constraints or regional restrictions. We’re continuously working to expand our global reach.

Yes, all our footwear sizes are listed in US measurements. We recommend checking our size guide (available on each product page) to ensure the perfect fit for your Keithston footwear.

Our dedicated customer support team is here to ensure your Keithston experience is exceptional from browsing to delivery. You can reach us at:

To help us assist you quickly, please include:

• Your order number
• The email address used for your order
• A detailed description of your question or concern
• Any relevant photos (for product or damage inquiries)