At Keithston, we believe that premium footwear deserves premium protection – not just for your feet, but for your personal information. This Privacy Policy reflects our commitment to safeguarding your data with the same sophistication and care we apply to crafting our Court Sneakers, Lifestyle Runners, and Heritage Line collections.

1. Information We Collect

To provide you with our refined shopping experience, we collect the following types of information:

Personal Information

  • Identity Data: Name, shipping address, billing address
  • Contact Data: Email address, telephone number
  • Payment Data: Credit card information (processed securely through our payment partners), PayPal account details
  • Transaction Data: Purchase history, order details, product preferences

Technical Information

  • Device Data: IP address, browser type, device type
  • Usage Data: Pages visited, time spent on site, click patterns
  • Location Data: General geographic location for currency conversion and shipping calculations

2. How We Use Your Information

Your information helps us deliver the seamless, sophisticated experience you expect from Keithston:

  • Order Processing: To process and fulfill your purchases from our Collections (Court Sneakers, Lifestyle Runners, Heritage Line, etc.)
  • Customer Service: To provide premium support from our Louisville-based team
  • Personalization: To curate product recommendations matching your style preferences
  • Security: To protect against fraud and unauthorized transactions
  • Global Operations: To handle international shipping and multi-currency transactions
  • Improvements: To enhance our website and product offerings

3. Data Sharing and Disclosure

We treat your data with the discretion befitting a premium brand:

  • Service Providers: Trusted partners who assist with payment processing, shipping, and website operations
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As an international brand serving customers worldwide (excluding select regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and maintain the same security standards globally.

5. Data Storage and Security

We protect your data with the same premium standards applied to our footwear craftsmanship:

  • Encryption: Industry-standard SSL encryption for all data transmissions
  • Secure Storage: Protected servers with limited access
  • Payment Security: Payment information is processed through PCI-compliant partners and never stored on our servers
  • Regular Audits: Ongoing security monitoring and compliance checks

6. Your Rights and Choices

You have control over your personal information, including the right to:

  • Access and review your personal data
  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

  • Essential Cookies: Required for site functionality and secure checkout
  • Analytical Cookies: Help us understand how customers interact with our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Show you relevant Keithston products across platforms

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Children’s Privacy

Keithston products and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our Louisville-based team:

Email: [email protected]

Address: 3813 Vanguard Dr, Louisville, US 40229

Response Time: We typically respond within 24 hours, serving customers worldwide with the same dedication we put into every pair of Keithston shoes.

Keithston – Where every step is a statement, and every transaction is secure.

Thank you for trusting us with your premium footwear needs and your personal information.